The body text of emails

A couple of things I think are important for the body text of emails:

  • Have short paragraphs: email paragraphs should be more like bullet points.
  • Put a purpose statement towards the start of the email.
  • Embolden the most important text: the relevant actions and dates.
  • If it's really important, follow it up with a phonecall.
  • Make sure you include a warm salutation and valediction.
  • Put separate stuff in separate emails. Don't hide an invitation to dinner in an email about church rosters.