Tony has a just posted about salemanship:
"No, you don't understand sales", he said. "It's not about being a particular personality. I've got all these guys who think they're great salesmen because they're the fast-talking, ambitious 'sales' guy. But they're actually not. The girl who's bringing in the most business is much more laid-back, but she's genuine. She communicates real concern and sincerity. She gets next to people, understands and listens to them, and then works really hard to help them get what they want. She's bringing in the business, but if you asked her, she wouldn't say she was a natural salesperson.
